eg888 Privacy Policy

Overview

Introduction

Welcome to eg888. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms what information eg888 collects from you, how that information is used, who it may be shared with, and what rights you have over your own data.

By registering an account, making a deposit, or otherwise using eg888's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, please discontinue use of the platform immediately.

This policy applies to all users accessing eg888 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. eg888 serves the Bangladesh market and this document reflects applicable data-handling standards for our region.

Information We Collect

eg888 collects personal information that is necessary to provide you with a safe, fair, and fully functional gaming experience. The categories of data we may collect include:

• Identity information: full name, date of birth, national ID or passport details, and a photo for KYC verification. Players must be 21 years or older to register.
• Contact details: email address, mobile phone number, and residential address including city and district within Bangladesh.
• Financial data: payment method details (such as your bKash, Nagad, or Rocket mobile banking number), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device type and operating system, session duration, pages visited, and referral source.
• Gameplay data: betting history, game preferences, bonus usage, win/loss records, and responsible gaming interactions such as deposit limit settings.

We collect this data directly from you when you register, via automated tracking tools on our platform, and — where applicable — from identity verification partners. We do not purchase data from third-party data brokers.

How We Use Your Information

eg888 uses your personal data solely for legitimate purposes directly related to the operation of our gaming platform and the delivery of services to you. Specific uses include:

• Account management: creating and maintaining your eg888 account, authenticating your identity, and enabling secure login and session management.
• Transaction processing: handling deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests accurately and securely.
• Regulatory compliance and fraud prevention: verifying player age (21+ only), conducting anti-money laundering (AML) checks, and detecting fraudulent or suspicious activity.
• Customer support: responding to queries, resolving disputes, and providing technical assistance through our support channels.
• Platform improvement: analysing aggregate and anonymised usage data to identify issues, optimise game performance, and enhance the overall experience for our Bangladesh player base.

Data Sharing and Disclosure

eg888 does not sell, rent, or trade your personal information. We may share limited data with trusted third parties only under the following specific circumstances:

• Payment processors and banking partners: to complete your deposit or withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. These partners receive only the transaction data needed to process your payment.
• Identity verification services: KYC and AML compliance partners who verify that registered players are genuine adults aged 21 or over and are not on exclusion lists.
• Legal and regulatory authorities: if required by applicable law, court order, or regulatory directive, we may disclose information to competent authorities without prior notice to you.

In all cases where data is shared, we apply contractual safeguards requiring our partners to handle your data with the same level of care and confidentiality that eg888 itself maintains.

Cookies and Tracking Technologies

eg888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored in your browser that help us recognise you across sessions, maintain your login state, remember your game preferences, and measure site performance.

We use essential cookies (required for platform operation), performance cookies (anonymised analytics), and preference cookies (language and game settings). You may control non-essential cookies through your browser settings. Note that disabling essential cookies may prevent certain features from working correctly.

Data Retention

eg888 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, regulatory, and fraud-prevention purposes. Specifically, financial transaction records are retained for a minimum period consistent with standard financial compliance requirements.

When your account is closed and the mandatory retention period has elapsed, eg888 will securely delete or anonymise your personal data so it can no longer be linked back to you as an individual.

Your Rights as a User

eg888 respects your data rights. As a registered player on our platform, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of all personal data eg888 holds about you at any time.
• Right of rectification: if any of your stored data is inaccurate or incomplete, you may ask us to correct it without undue delay.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when it is no longer needed for the purpose it was collected.
• Right to restrict processing: in certain circumstances you may request that we temporarily halt active processing of your data while a concern is being reviewed.
• Right to data portability: where technically feasible, you may request that your data be provided in a structured, machine-readable format.

To exercise any of these rights, please contact our support team using the email address provided in the Contact section of this policy. We will respond to verified requests within a reasonable timeframe.

Security Measures

eg888 employs a layered security approach to protect your personal information. All data transmitted between your device and our servers is protected by SSL/TLS encryption. Sensitive account data, including financial records, is stored in encrypted form on access-controlled infrastructure. We conduct regular internal security reviews to identify and remediate vulnerabilities.

While eg888 takes all reasonable steps to keep your data secure, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account, enable any two-factor authentication options available, and notify our support team immediately if you suspect unauthorised access to your account.

Third-Party Links

The eg888 platform may occasionally reference or display content relating to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate independently and maintain their own privacy practices. eg888 is not responsible for the data handling practices of third-party game studios, and we recommend reviewing their respective privacy policies where relevant.

Changes to This Privacy Policy

eg888 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date at the top of the document.

We encourage all players to review this Privacy Policy periodically. Your continued use of eg888 following the posting of changes constitutes your acceptance of those changes. If you have questions about any update, please contact our support team before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eg888 handles your personal data, please reach out to our dedicated support team. We are available to assist you and will respond promptly to all privacy-related enquiries.

Email: [email protected] — We aim to respond to all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6).